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White Paper
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6 Top Support Issues that Keep Execs Awake at Night
Confused about how to optimize your customer support program? You’re not alone. Download this white paper to learn more.
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Best Practices for Corporate Agility: Your Guide to Making Distributed Work "Work"
Download the Corporate Agility White Paper to learn more about the business case for distributed work, some of the factors contributing to organizational resistance and tips for making distributed work “work.”
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Best Practices for Providing Secure and Cost-Effective Remote Access
Learn how to deliver more effective access by augmenting your VPN with Citrix GoToMyPC Corporate.
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Business Continuity: Managing Through a Workforce Disruption
Learn more about business continuity and how remote access, when planned properly, can reduce the risks to your business during a workforce disruption.
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Discover the Secret to Secure Remote Access
Find out what you need to know about security and why it is essential when extending remote access to employees.
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Case Study
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Papa John’s Pizza Company Slices Travel Costs with GoToMeeting Corporate
Learn how the world's third largest pizza company, Papa John's International, cuts travel costs by using GoToMeeting Corporate to meet with staff members and train franchisees in 49 states and 22 countries.
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Best Practice for Remote Support and Services
Read a brief case study that explains how PlumChoice, a technical support and training provider, uses GoToAssist.
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BigBand Networks Orchestrates Greater Productivity with Citrix Managed Services
BigBand Networks, a leading provider of broadband multimedia platforms for video, voice and data, uses GoToMeeting Corporate for weekly staff meetings with employees in California, Massachusetts and Israel, as well as for cross-team and departmental collaboration.
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Cut Travel Costs by $50K a Year
Papa John’s pizza company was expanding rapidly with aggressive plans to open dozens of stores each year in regions including Asia, Europe and Latin America. Numerous business-class trips to distant countries for training and meetings were time-consuming and expensive, and they wanted a cost-effective alternative to travel that enabled them to preserve and grow their relationships with franchisees.
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Don`t Rely on Time-Consuming & Expensive Travel
The myriad of details involved in projects require frequent travel for PPM Energy employees and vendors, often to coordinate last-minute changes to engineering plans. To lessen the risk of lost revenue, the company wanted a way for parties to make informed decisions without relying on time-consuming and expensive travel.
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Webcast
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The Strategic Role of IT Culture in Business Performance
The role of IT is evolving. Once viewed as simply a support to the business, IT is now properly seen as key to business success. For IT to succeed in its new role, it is critical for IT culture to be aligned with the strategy and goals of the rest of the company.
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The Vital Role of Web Conferencing in Small and Medium Enterprises
View this presentation to see the results of the Wainhouse Research survey, which identifies how Web conferencing technology has become essential for conducting business.
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Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. Download this webcast to learn more.
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Balancing Remote Access and Security
Watch this on-demand Webinar to learn more about what to look for in a remote-access solution and how to protect yourself and your confidential information.
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Best Practices for Remote Assistance
Watch this Webinar to explore the advantages of implementing industry-leading remote support and learn how companies from a variety of industries are using Citrix GoToAssist remote support to achieve lower operating costs, higher service levels and increased customer satisfaction.
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Product Literature
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Custom GoToMeeting Corporate Evaluation
Seeing is believing. Try GoToMeeting Corporate.
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GoToMeeting Corporate Free Evaluation
Seeing is believing. Try GoToMeeting Corporate free.
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eWeek Podcast
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Citrix and the Next Generation Web
In this eWEEK podcast, eWEEK Chief Technology Analyst Jim Rapoza talks to Wes Wasson, chief strategy officer for Citrix, about how Citrix is responding and adapting to new technologies, especially those in the Web 2.0 arena.
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Research Report
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Forrester Research Report: 31 Best Practices for the Service Desk
This Research Report presents a list of best practices for help desk organizations to employ to assess and evaluate their help desk features.
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How to Integrate with World-Class Remote Support
GoToAssist Integration Services offer a variety of methods to integrate Citrix GoToAssist, the industry-leading remote-support solution, into an existing infrastructure quickly and easily. Integrating GoToAssist provides a single source for initiating remote-support sessions and viewing support details, allowing managers to easily audit the complete support experience to ensure best practices and processes are followed.
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Technology Brief
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The Rise of Web Commuting
The rise of online meeting and collaboration tools has not only enabled workers to meet with colleagues, customers and prospects from virtually anywhere at any time, it has also increased productivity by reducing time wasted traveling to and from meetings. To learn more about this growing trend, download The Rise of Web Commuting.
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Get Off the Road and Go Online: The Benefits of Teleworking
The Telework Fact Sheet details benefits for employers, employees and the larger community.
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GoToMeeting Corporate for Collaboration
Extending your reach, reducing costly travel and increasing productivity are critical for ensuring your organization’s success. Download this tech brief to learn more.
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Gramm-Leach-Bliley Act Compliance and Remote Access
This informative guide was created to assist financial institutions in navigating the GLB Act requirements and to demonstrate how Citrix GoToMyPC Corporate can support compliance with these stringent security measures.
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Green-Purchasing Initiatives Research Brief
Citrix Online recently conducted a survey to find out how technology is helping businesses go green. Download the Green-Purchasing Initiatives research brief to review the study’s full findings and see how organizations are using technology to support green initiatives.
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Product Demo
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How GoToMyPC Corporate Works—Flash Demo
Watch the GoToMyPC Corporate Flash Demo to get a technical overview of the infrastructure that makes secure remote access with GoToMyPC Corporate possible.
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Video
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Deliver Top-Notch Training Online
Road-weary trainers know that time is a precious resource. Circumnavigating the globe (or just making shorter office-to-office jaunts in the same city) to deliver in-person training is no longer necessary — or efficient. That’s why more organizations are moving their training programs online.
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